RPA Use Cases For IT

We will explain the best RPA use cases for IT in this article.

RPA, which has become a part of digital transformation, can do IT automation such as software installation, network configuration and support, account creation, email address creation, and more.

RPA robots, which can operate tasks much faster than humans, not only accelerate the processes but also reduce the error rate to minimum levels. With the use of RPA companies can eliminate time-consuming manual processes.

RPA technology can be very beneficial for IT units in the processes that are difficult to do by the human or will take a very long time and the high costs.

Best Practice RPA Use Cases for IT

User Management

All processes in user management can be automated with RPA. We can define the creation of new user profiles as routine, repetitive, and time-consuming tasks. 

Network Management and Support

RPA offers IT professionals the opportunity to automate simple but essential processes that take time. For example incident or diagnostics management. In this way, IT professionals can concentrate on more complex tasks.

Data Transformation

According to Wikipedia; In computing, extract, transform, load (ETL) is the general procedure of copying data from one or more sources into a destination system which represents the data differently from the source(s) or in a different context than the source(s). The ETL process became a popular concept in the 1970s and is often used in data warehousing. Data extraction involves extracting data from homogeneous or heterogeneous sources; data transformation processes data by data cleaning and transforming them into a proper storage format/structure for the purposes of querying and analysis; finally, data loading describes the insertion of data into the final target database such as an operational data store, a data mart, data lake or a data warehouse.

Employees manually migrate data using formats like CSV. RPA bots can work smoothly between multiple sources of data and applications such as CRM and ERP with almost zero error. RPA can help integrate applications.

best rpa use cases

Extracting Data From PDFs and Other Documents

Some of the best RPA use cases for IT are Screen scraping, OCR (Optical Character Recognition), and basic pattern recognition technologies that enable data extraction from almost any format, reducing the need for keying in data. These can be easily integrated into RPA solutions to extract data and process documents. An OCR-capable RPA solution can extract important fields from receipts automatically, allowing employees to waste much less time with expenses.

best rpa use cases

Optimizing User Notification Emails

The user notification process structured information and predetermined rules can be automated end-to-end with RPA.

Organizations are struggling with a repetitive, manual back-office process that includes hundreds of emails per day. In this case, RPA automates these processes and helps companies to save tons of time.

In some cases, several systems like the ITSM tool, Email, and Excel make the process more complex and inefficient. The RPA solution works as:

The software robots are created to log into the ITSM tool, run reports, and capture pending cases using a standardized process. The software robots also send emails in the preferred language of the user, update the status, and send reports.

To Take Advantage Of RPA